Your data
should drive
decisions.
SynapseData turns raw operational data into actionable intelligence — through BI reporting, workflow automation, and AI-powered analytics built for businesses that can't afford to guess.
BI experience
served
approach
Intelligence that
drives action
We combine deep operational expertise with modern data tools to build reporting systems and automation workflows that scale with your business.
BI & Reporting
Your ops team spends 6 hours every Monday pulling numbers from 4 different systems just to answer "how did we do last week?"
We build a single live dashboard that pulls everything automatically — KPIs, SLAs, headcount, revenue — updated daily.
Your Monday report is ready before anyone arrives. 6 hours saved. Zero manual errors.
Workflow Automation
Your team manually copies data between your CRM, spreadsheets, and email every day — and mistakes slip through constantly.
We map every repetitive step and automate it — connecting your tools so data flows instantly and accurately without human input.
3 hours of daily manual work eliminated. Your team focuses on clients, not copy-pasting.
AI Integration
You're sitting on thousands of customer interactions, tickets, and records — but have no way to extract patterns or predict what's coming.
We embed AI into your existing workflow — intelligent tagging, anomaly alerts, sentiment analysis, and predictive reporting that learns from your data.
You spot problems before clients complain. Churn drops. Response time improves. Your data starts working for you.
Data Infrastructure
Your data lives in 5 places — Google Sheets, a legacy database, your CRM, email exports, and someone's local Excel file. Nothing connects.
We build a clean, centralized data pipeline — warehouse, ingestion, and transformation — so every tool pulls from one reliable source of truth.
One source of truth. Reports that match. Decisions made on real numbers, not gut feeling.
Operations Reporting
Your client wants a weekly performance report by 9am Monday. Your team is still pulling it together at 11am — and it's never quite right.
We automate your entire reporting cycle — payroll data, SLA tracking, client matrix reviews — delivered on schedule, every time, in your format.
Reports land in inboxes before 9am. Your client notices. Your team breathes easier every Monday.
Data Strategy
You know data matters but don't know where to start. You've tried tools, hired analysts, and still don't feel in control of your numbers.
We audit your current data landscape, identify the biggest gaps and quick wins, and build a clear 90-day roadmap tailored to your business goals.
You walk away knowing exactly what to build, in what order, and why. No more guessing. A real plan that actually gets executed.
From raw data to real results
A structured four-step engagement that moves fast and delivers measurable outcomes.
Discover
We audit your existing data sources, tools, and reporting workflows to understand where value is being left on the table.
Design
We architect a solution — whether a dashboard, automation pipeline, or full BI system — mapped precisely to your business goals.
Build
We build, test, and integrate — delivering working solutions with full documentation and team handoff included.
Optimize
We monitor, iterate, and scale — ensuring your intelligence infrastructure grows as your business grows.
Meet Our Team
Expert data strategists and engineers driving intelligence and action for our clients.
Mike Espitia
Miguel is a business intelligence and operations specialist with over a decade of experience turning complex data into actionable insights. He has led reporting frameworks across high-volume environments, covering payroll, client performance, and operations. At SynapseData, he bridges technical capabilities with client needs — making sure data drives decisions, not just describes them.
Jeremy Quintero
Jeremy is a data strategy and automation architect with deep expertise in building scalable intelligence systems for enterprise clients. As co-founder of SynapseData, he leads the technical vision — designing the pipelines, automation workflows, and AI integrations that power the platform. His background combines hands-on data engineering with strategic consulting, giving SynapseData the ability to deliver solutions that are both technically sound and business-ready.
Daniela Sánchez
Daniela brings over 15 years of experience across customer service, operations, and people management — spanning BPO giants like Teleperformance and Convergys, e-commerce, veterinary services, and aviation. At SynapseData, she leads all talent acquisition efforts, ensuring the company attracts people who are not just technically capable but culturally aligned with the mission of turning data into action. Fluent in English and Spanish, she bridges communication across every layer of the organization.
Alejandra Sánchez
Alejandra Client relationship and account management specialist, she builds the brige between our client's and the rest of the team. Ensuring every clients needs are meet delivering exsepcional service. Bringing years of team development, accountabelity and leadership.
Juanita Quintero
Juanita is our social media management specialist with a keen eye for detail and an open mind. She has a proven track record in maintaining Synapse Data that allows our clients to have clear understanding of our services and offerings. She is a creative thinker and problem solver who is always looking for new ways to improve our social media presence and engagement.
Let's talk about your data
No commitment, no jargon — just a real conversation. We'll respond within 24 hours.
📍 Location
Bogotá, Colombia
Serving clients globally
✉️ Email
[email protected]🕐 Response Time
Within 24 hours on business days
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